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ALL IRELAND HOMECARE
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FREQUENTLY ASKED QUESTIONS


How do I arrange a care service with AI HOMECARE GROUP?

Contact AI HOMECARE GROUP and make an appointment for us to visit you for a chat about how AI HOMECARE GROUP can work for you. We are happy to visit you at home to discuss ways we can help and then, once you have decided, you simply leave the rest to us!


What if I don't like my care package or want to make changes?

Our experience tells us that people's care needs very often change. We therefore understand that care may need reviewing from time to time. This is why we carry out reviews on a regular basis and why we are pleased to hear from members of the immediate family about effective methods for delivering the care service for their relative.


What tasks will my care worker carry out?

We agree a 'Care Plan' which details exactly what you have instructed us to do. This then becomes the work list for each day for our carers. Click here for details of the care services we can provide. As part of our ongoing and unique relationship with pharmacies. Care plans frequently evolve and we check regularly to ensure that the care we are providing is appropriate to your needs.


Is there anything that my care worker is not able to do?

Once we have established exactly what you want on each visit, we will work to that list. We are not able to give injections or change sterile dressings. Also, we cannot carry out tasks which are likely to cause risk to either the person we provide care to or to the AI HOMECARE GROUP worker. Tasks will be agreed with you in advance. Any changes to the plan can be discussed with the AI HOMECARE GROUP team directly.


Will I have the same care worker each day?

This depends on how many care visits you have each week. We very rarely have just one care worker assigned to a particular customer. This allows for periods of time where your care worker may be away on holiday, however we do try to keep the number of your care workers to an absolute minimum.


What about my personal security?

Every member of the AI HOMECARE GROUP team has been through a rigorous vetting procedure before they start working with us. In addition, all staff will always be in uniform and carry a personalised identification card which shows their name, photograph and signature.


How can I be sure that my care worker will stay the full period of the care visit and carry out all the tasks?

We take a considered and comprehensive approach to ensuring that your care service is exactly what is required. Before every visit you care worker will scan the personal communication device on a unique identifier code that will be attached to your communication file which will be at your home upon commencement of service. This information will automatically be logged onto our carer management monitoring system. The care worker will then read important information about your daily tasks which will be provided in your care plan and after performing safe handwashing procedures and applying personal protective equipment (for your and the care workers protection against cross infection) your care worker will will commence the activities that are required by your daily care plan. The care worker will then write the details of activities undertaken during the visit in the care records (which are retained by the customer). In addition, you may be asked to record your satisfaction by signing or ticking your care record notes. These notes will be regularly returned to the AI HOMECARE GROUP office for checks. On successful completion of the carer activities the care worker will then once again scan the personal communication device which is logged onto our carer management monitoring system to ensure the care worker has stayed the duration of the care visit. As explained above AI HOMECARE GROUP provides a specialised system and this comes at no extra cost and will not require any use of your own personal equipment. The system is a vital piece to ensure your care needs are met as per your care plan and ensures we can keep track of lateness and that no calls are missed. If you require any further information on the system we use please contact us.


How do I pay for my care?

We will send you a bill once a month. If you wish to pay by standing order (to save you having to remember to write out a cheque) just let us know.


How much do AI HOMECARE GROUP services cost and can I get any help with the fees?

We will put together a detailed plan for each customer which, as well as setting out the care to be delivered, also shows the weekly costs. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants such as ILF (Independent Living Fund) and Direct payments. We can assist you in applying for these which can be discussed at our initial meeting.


What happens when the office is closed?

Our offices are normally open from 9.00am to 5pm Monday to Friday. Aside from this, we operate a 24 out of hours emergency service. The number for your out of hours service can be provided for your reassurance, with someone at the end of the telephone line to assist with any emergencies about your care.

 

What safeguards do I have?

AI HOMECARE GROUP is registered with the local registration body in each country in which we operate. These bodies set the minimum standards by which we operate, however in every case we seek to exceed these minimum standards by a significant margin. We are full members of the United Kingdom Home Care Association (UKHCA) and we are also registered with Access NI where all our staff receive a full background check completed enabling them to have close and regular supervision of children or vulnerable adults. We also carry Public Liability insurance.


Do you offer professional advice to help organise and fund my care?

Many people pay for their home care and support using their own private funds or with help from family or friends. Some people will be entitled to assistance with the cost of their care either from their local Social Services office or via other Government grants such as ILF (Independent Living Fund) and Direct payments. We can assist you in applying for these which can be discussed at our initial meeting.

TESTIMONIALS

"AI HOMECARE GROUP care workers were unfailingly attentive, compassionate and gentle. Mum really felt that she received a personal service. I truly do not know what I would have done without your caring support and assistance and wish you all the best for the future."

 

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